Privacy Policy

1. Information we collect

When you contact us by phone, email or in person, you may provide your name, contact details, business details and information about your enquiry or order. Please share only the information needed to help with your request.

Our hosting provider may process technical information such as your IP address, browser type, pages requested, referring page and access times in server and security logs. The public website currently has no customer registration, online checkout or payment form.

2. How we use information

We use information to respond to enquiries, discuss products and wholesale quotes, manage orders you arrange with us, maintain business records, protect the website and meet applicable legal obligations. Where consent is required, we will seek it; where applicable law permits another basis, we process information to fulfil your request, perform a contract or meet legal requirements.

3. Cookies and similar technologies

The public website currently does not include analytics scripts, advertising trackers or set cookies through its own page code. The restricted staff administration area uses a session cookie for secure sign-in. Hosting and security services may also use necessary technologies to deliver and protect the website.

You can manage cookies in your browser settings. Blocking necessary cookies may prevent staff sign-in from working. If we introduce optional tracking, we will update this policy and obtain consent where required.

4. Sharing and external services

Information may be handled by service providers supporting website hosting, security and business communications, and by parties needed to fulfil an order you arrange with us. It may also be disclosed where required by law or to protect legal rights. We do not sell personal information.

The website links to external services, including Google Maps for directions, and may display product images hosted by other providers. These providers may receive technical information, including your IP address, when their content loads or you follow a link. Their own privacy policies apply to their services.

Service providers may process information outside the UAE. Where applicable, cross-border processing is subject to the safeguards required by applicable data protection law.

5. Retention and security

We keep personal information only as long as needed for the purposes described here, including relevant accounting, legal and dispute-resolution requirements. Retention depends on the type of information and the reason it was collected.

We use reasonable technical and organisational measures to protect information. No internet transmission or storage system can be guaranteed completely secure.

6. Your choices and rights

Subject to applicable law, you may request access to, correction or deletion of your personal information, restriction of or objection to processing, or a portable copy where applicable. You may withdraw consent where processing relies on it, without affecting earlier lawful processing. You may also raise a concern with the relevant data protection authority.

Contact us using the details below to make a request. We may need to verify your identity before responding. Some information may need to be retained to meet legal obligations or resolve claims.

7. Children's privacy

This website is intended for general retail and wholesale enquiries and is not directed at children. If you believe a child has provided personal information to us, please contact us so we can address it.

8. Policy updates

We may update this policy when our website, practices or applicable requirements change. The latest version will appear on this page with its updated date.

9. Contact us

For privacy questions or requests, contact Andaaz Factory Outlet: